Lead/Senior Desk Collection

Join Mitracomm Ekasarana as a Lead/Senior Desk Collection and take the next step in your career in the dynamic field of customer service and collections. This role offers a unique opportunity to lead a team, drive performance, and contribute to the success of our operations in Jakarta Selatan. As a Lead/Senior Desk Collection, you will be at the forefront of our customer service strategy, ensuring that our clients receive the best possible support and that our collections process is efficient and effective.

In this role, you will manage a team of collection agents, providing guidance and support to ensure they meet their targets and deliver exceptional customer service. You will be responsible for monitoring performance, providing coaching and feedback, and ensuring that our collection processes are compliant with industry standards and regulations. This is a challenging and rewarding role that offers the opportunity for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Manage and lead a team of collection agents, providing guidance and support to ensure they meet their targets and deliver exceptional customer service.
• Monitor and analyze collection performance, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness.
• Develop and implement collection strategies and processes to ensure compliance with industry standards and regulations.
• Provide coaching and feedback to team members to help them develop their skills and improve their performance.
• Build and maintain strong relationships with clients and stakeholders to ensure a positive and productive working environment.
• Collaborate with other departments to ensure that collection activities are aligned with overall business objectives.
• Ensure that all collection activities are conducted in accordance with company policies and procedures.
• Stay up-to-date with industry trends and best practices in customer service and collections.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in customer service, collections, or a related field.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and stakeholders.
• Proficient in using collection management software such as Salesforce, Oracle, or similar.
• Knowledge of industry regulations and standards in customer service and collections.
• Ability to analyze data and provide insights to drive performance improvement.
• Strong problem-solving and decision-making skills.

🛠️ Keahlian

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